1. Organize your
time to accomplish goals-set a daily goal or two, create a daily
plan each morning, review it each night.
2. Carry a daily
diary with your schedule. Write things down-review it nightly and
turn ideas or issues into actions.
3. Consider using
a watch alarm to train yourself to re-focus throughout the day on
your goals.
4. Approach tasks
one step at a time, organize tasks this way before you begin,
e.g., a meal you want to cook with ingredients laid out in the
order you need them.
5. Make eye
contact-practice one minute each day.
6. Show interest
in the other person. Smile. Nod your head. Speak less than half
the time. Try not to interrupt or change the topic.
7. Be sure that
you understand. Repeat what you think you heard to verify that
what you think you heard is what the other person actually meant;
ask for examples. Don't be shy!
8. Be clear-Use
lots of examples.
9. If you're too
speedy and impulsive, slow down-slow down your walking,
responding, eating, breathing.
10. Control your
anger-try using the CALM sequence:
a. Call
someone you know
b. Allow
your emotions to flow
c. Leave
the situation-avoid the fray
d.Move
about-get out of anger's way
